Course Title: Food and Beverage Service Skills
Course Overview: The Food and Beverage Service Skills course is designed to provide students with the fundamental knowledge and practical skills required to excel in the food service industry. This comprehensive course covers a wide range of topics, including customer service, table settings, order taking, serving techniques, and beverage service. Through a combination of theoretical learning and hands-on practice, students will develop the confidence and proficiency needed to deliver exceptional service in various hospitality settings.
Course Objectives:
- To understand the importance of excellent customer service in the food and beverage industry.
- To learn the principles of table settings and restaurant mise en place.
- To develop effective communication skills for interacting with guests and colleagues.
- To master the art of order taking, including menu knowledge, suggestive selling, and upselling techniques.
- To acquire proficiency in different serving styles, including formal, informal, plated, and buffet service.
- To gain knowledge of beverage service procedures, including wine, beer, and cocktail service.
- To understand the role of teamwork and cooperation in delivering seamless dining experiences.
- To learn how to handle challenging situations and resolve guest complaints professionally.
- To practice proper hygiene and safety standards in food and beverage service environments.
- To develop an appreciation for the cultural and social aspects of dining etiquette and protocol.
- Teacher: sam agalo